CSI Logo7 Route 46 West, Lodi, NJ  07644
Phone:  800.723.7264
Fax:  973.340.0089
Second Saturday
Phone:  800.723.7264, Ext.212
Email:  orders@eceramicsupply.com

 

Policies

 

Ceramic Supply's Warranty
Warranty service is provided or arranged by Ceramic Supply for its customers in accordance with manufacturer's warranty conditions. Labor for warranty service is provided free if the equipment is brought to our warehouse. There may be freight charges if shipments between our warehouse and manufacturer's plant is required.  Warranty service performed at the customer's premises will bear usual labor charges unless specifically covered by the manufacturer's warranty conditions.

 

New Products
Since new products are constantly being introduced into the market, our catalog will always be incomplete. For a more accurate account of new items, please contact us.

 

Pricing
Prices, materials, labor, and transportation case packs are subject to change in accordance with current manufacturers policies.  All Prices are subject to change without notice.

 

Shipping
We will make every effort to select the lowest cost method of shipping your order to you. Small orders are normally shipped by UPS and larger orders by Motor Freight. UPS is responsible to bring your package inside: Motor Freight carriers are responsible to bring the boxes to the tailgate of their truck only (unless other arrangements have been made.)  All orders under $35.00 will have a handling charge of $3.50 added to the final invoice.

 

Damage (UPS)
Your order will be packed to arrive in good condition.  Please look on your invoice (attached in a plastic sleeve on the outside of one box) for the number of boxes shipped.  After assuring that you have all boxes please open and inspect your shipment within 48 hours.  If there is damage please call UPS at 800-742-5877 to file a claim -- you will need the label off the box for details, then call us and give us the claim number.  We will issue credit to your account and manage the claim from there.

 

Damage (Motorfreight)
Boxes are stacked and shrink wrapped on a pallet for one step handling to reduce or eliminate extra handling damage.  If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it.  Contact the carrier and tell them you want to file a claim, then give us a call and we will manage the claim and issue credit to your account.

 

Shortages
Each order is double checked for accuracy.  Please check your order carefully against your packing list/invoice attached to the outside of one box.  Report any discrepancies to us within 48 hours of receipt.

 

Payment
The only payment methods accepted on this site are Visa, MasterCard or American Express. Site discounts apply only to those orders placed on the site, and processed through the site using these payment methods. No checks, cash, Ceramic Supply In-Store Gift Certificates, or purchase orders will be accepted for payment. Orders placed by a faxed copy of the checkout page will receive regular retail pricing.

If you wish to purchase using any non-approved payment methods, such as Purchase Orders, please place your order through Customer Service by calling us at 800-723-7264.

 

Returns
All claims must be made within 10 days of shipping date and accompanied by invoice. Please contact us for a return authorization number before shipping any goods back to us. No returns will be accepted without authorization.  We will pay return shipping charges only on items mis-shipped or defective.  All other returns must be shipped at the cost of the purchaser.  A 20% restocking fee is charged for returns.  Special Orders, books, and kiln shelves may not be returned under any circumstances. No cash refunds.